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Members and contacts FAQs
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Changing the renewal date for the level didn't change members' renewal dates
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I want renewal reminders to go out on a certain date. How do I calculate the number of days before?
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How do I send a renewal reminder after the renewal date?
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How can I bulk update member renewal dates?
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What's the difference between renewal overdue and lapsed?
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A lapsed member paid the renewal invoice but is still not active
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Why did a lapsed member get charged twice when he renewed?
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Why aren’t my members’ photos appearing in the directory on the member app?
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How can I stop archived members from restoring their memberships?
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How do I search for non-member contacts?
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Can I customize the password reset email?
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Why are certain members not appearing in the member directory?
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How do I stop members from changing their privacy settings?
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How do I change the bundle administrator?
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How do I email membership cards to members?
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Can I make recurring payments optional for members?
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How do I remove the Variable and Free labels for membership levels?
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Can a pending new member receive member-only emails? Use member-only pages or registration types?
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Can a lapsed member restore their membership?
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Can a lapsed member see member only pages or registration types?
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Why can't I delete a particular membership level?
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How do I find my archived contacts?
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Can a suspended member log in? Restore their membership?
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Is the fee prorated when a member changes levels?
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Why is the Change option not appearing on member profiles?
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Is the Join date the same as the Member since date?
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Why is there no Renew button on a member's profile?
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Why can't I enable recurring payments for a membership level
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What time of day are renewal emails sent?
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Why are non-member contacts able to log in?
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Changing the renewal date for the level didn't change members' renewal dates
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Members and contacts
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Getting started with members and contacts
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Adding members and contacts
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Contact records
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Database field settings
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Bulk changes through importing
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User ID (aka Member ID)
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Exporting members and contacts
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Deleting and archiving contacts
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Adding profile pictures or avatars
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Adding and modifying database fields
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Member photo album settings
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Member privacy settings
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Email settings and log
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Donations tab
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Events tab
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Membership tab
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Contact details tab
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Merging contacts
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Contacts list
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Database field settings
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Membership
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Membership reports
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Setting up trial memberships
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Printing membership badges and labels
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Membership emails
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Membership cards
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Suspending a member
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Manual member renewal
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Membership renewal settings
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Member and contact statuses
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Extra membership costs
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Prorating member dues
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Membership levels
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Activating and approving memberships
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Members summary and list
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Organization memberships
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Membership reports
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Searching for members and contacts
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Member self-service
