In addition to our standalone help site at gethelp.wildapricot.com, Wild Apricot provides help content within a help panel that appears in admin view.
Displaying the help panel
To display the help panel from most screens, you click the Help center menu in the menu bar on the left and choose the Help & Support option.
From the Website module, the help panel is displayed when you select the Help & Support option from the Help center drop-down menu in the upper right corner.
The help panel will appear automatically when you click a Learn more link within an admin screen.
Using the help panel
When you first open the inproduct help panel, it will suggest appropriate help topics based on your current location.
You can click on one of the suggested topics, or search for other topics by entering a search string in the search box. As you type your search string, matching topics will appear.
Submitting a support request
If you’re unable to find an answer to your question within the help, you can submit a support request from within the help panel. From the help panel menu – which you can display by clicking the menu icon at the top of the help panel – you click the Support request option and enter the details in the form that appears.
Before you submit your support request, related help topics will be displayed that might be able to address your issue without waiting for a reply from our support department.
Help panel options
A number of options appear in the menu at the top of the help panel. These options appear when you first open the help panel, and when you click the menu icon above the search bar.
The following options are available from the help panel:
|Help articles||Click here to view the table of contents for Wild Apricot's help site.|
|Setup checklists||Click this option to view our step-by-step setup guides.|
Click this option to learn about the updates in Wild Apricot’s latest releases.
|System status||Click this option to view the status of various Wild Apricot sites and services.|
|Support request||Click this option to submit a support request without leaving the admin view.|
|Product feedback||Click this option to post an idea or suggestion to Wild Apricot’s wishlist forum.|
Once you've chosen a help topic, the following options are available within the help panel.