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Changing your billing details

From the Account screen, you can change your credit card details and change your billing contact.

Only full account administrators can update billing information.

For security reasons, we cannot take credit card information over the phone or through email. However, you can update your credit card details and billing contact information yourself online.

Changing your credit card details

Only full account administrators can modify the credit card details for an account.

To change or update the credit card being currently billed for your Wild Apricot account, follow these steps:

  1. Hover over the Dashboard menu and select the Account option.
  2. From the Account screen, click the Update credit card button. https://cdn.elev.io/file/uploads/jEC8HySvDwISUdSg8iqChOB9kMRsiM1RCnIFiA0173M/Np1EDJzfLeVGigLehytuU_CxeW0lW0Pj84Py6_Q4jLM/update credit card-6HQ.png
  3. Update your credit card information.
  4. Click the Next button.

The credit card information will be updated, and a confirmation message will be displayed. No charges will be made until your next billing date.

Changing your billing contact

If your organization has a dedicated billing contact, you can add his/her contact information to the account. This way, all billing related notifications will be addressed directly to them.

Only full account administrators can modify the billing contact, and only full account administrators have the authority to modify the account, regardless of who the billing contact is.

To add or update the billing contact, follow these steps:

  1. Hover over the Dashboard menu and select the Account option.
  2. From the Account screen, click the Update billing details button. https://cdn.elev.io/file/uploads/jEC8HySvDwISUdSg8iqChOB9kMRsiM1RCnIFiA0173M/G-6MrzDnJM_mUyJ2Z3canizKNUAwOvFU8PUO95AjanM/update billing details-SIk.png
  3. Update the contact information for your billing contact, then click Continue.
  4. Make any necessary changes to the credit card details for billing.
  5. Click Next.

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