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Member and contact statuses

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Everyone in your Wild Apricot database is a contact. A member is a contact who is assigned to a particular membership level. Members typically choose their membership level when they apply to membership through a membership application form.

When someone visits your Wild Apricot site, the options available to them depends on whether they are a member or a contact, and on their member or contact status. A member can see their membership status on their member profile. A member's status can be updated manually by an administrator or automatically by the system.

Members and contacts can have the following statuses.

Member statuses


Active
A member in good standing with full member benefits (e.g. listed in member directory, access to restricted pages, etc). See Member and contact statuses.

Lapsed
A member who has lost membership privileges because of unpaid membership fees. A member's status may be set to lapsed if they have not renewed their membership within a certain period following their renewal date. A lapsed member does not receive automatic renewal notices or appear in member directories, and is not allowed to view member only pages, add comments to blog pages, or post or reply to forum topics. Unlike a suspended member (see below), a lapsed member can restore their membership by paying the renewal fee. See Membership renewal settings

Pending - New
A membership that has not been activated because it is awaiting administrator approval or payment of the membership fee. See Member and contact statuses.

Pending - Renewal
A member's membership is up to renewal, and a renewal invoice has been generated, or the member has begun the renewal process, but hasn't yet paid the membership fee. See Member and contact statuses.

Pending - Level change
The member has initiated a level change but is either awaiting administrator approval, or has been not yet paid the membership fee for the new level (where required). Members must pay the full membership fee when they change levels. There is currently no pro-rating based on the previous membership level. See Member and contact statuses.

Suspended
A member whose membership has been revoked and now appears as a non-member contact. Suspended members do not appear in member directories or featured member gadgets. A suspended member can apply for membership just like any other contact. See Suspending memberships.

Contact statuses

Active
A contact who has not been archived, and therefore appears in the contact list.

Archived
A contact who has been removed from your contact list without being deleted from your Wild Apricot database. An archived contact is automatically excluded from email blasts – including event notices – and does not count toward your database limit. Archived contacts are automatically restored when they log in to your Wild Apricot site, register for an event, apply for membership, make a donation, or subscribe to a forum or forum topic. If the contact is a member, their membership level and status will also be restored. See Archived vs. active records.

How membership status affects available functionality

When someone visits your Wild Apricot site, the options available to them depends on whether they are a member, a contact, or someone not in your database. If they are a member, then their options are further defined by their membership status. A member can see their membership status on their member profile. A member's status can be updated manually by an administrator or automatically by the system.

The section below summarizes the functionality available based on membership status, in the absence of any other restrictions you may have manually applied while setting up site pages, membership levels, and events.

Edit profile?
Yes: Active, Pending Renewal, Pending Level Change, Lapsed, Suspended, Archived, logged in contact
No: Pending New

See membership fields in own profile?
Yes: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed, Archived
No: Suspended, logged in contact

Appear in member directory?
Yes: Active, Pending Renewal
No: Pending New, Pending Level Change, Lapsed, Suspended, Archived, logged in contact

View member-only pages?
Yes: Active, Pending Renewal
No: Pending New, Pending Level Change, Lapsed, Suspended, Archived, logged in contact

Apply for membership?
Yes: Suspended, Archived, logged in contact
No: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed

Renew or change membership?
Yes: Active, Lapsed, Archived
No: Pending New, Pending Renewal, Pending Level Change, Suspended

Print/download membership cards?
Yes: Active, Pending Renewal, Pending Level Change
No: Pending New, Lapsed, Suspended, Archived

View or register for events?
Yes: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed, Suspended, Archived, logged in contact

Register using member-only registration type?
Yes: Active, Pending Renewal, Pending Level Change
No: Pending New, Lapsed, Suspended, Archived, logged in contact

Receive event announcements?
Yes: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed, Suspended, logged in contact
No: Archived

Receive event reminders?
Yes: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed, Suspended, logged in contact No: Archived

Receive automatic renewal notices?
Yes: Active, Pending Renewal, Pending Level Change
No: Pending New, Lapsed, Suspended, Archived, logged in contact

Receive email blasts?
Yes: Active, Pending New, Pending Renewal, Pending Level Change, Lapsed, Suspended, logged in contact No: Archived

Post or comment in blog?
Yes: Active, Pending Renewal, Pending Level Change, Lapsed, Suspended, Archived, logged in contact
No: Pending New

Create topics and comment in forum?
Yes: Active, Pending Renewal, Pending Level Change, Lapsed, Suspended, Archived, logged in contact
No: Pending New

Can be added by bundle admin to bundle?
Yes: Active
No: Pending New, Pending Renewal, Pending Level Change, Lapsed, Suspended, Archived, logged in contact

View, download and print membership card?
Yes: Active, Pending Renewal, Pending Level Change
No: Pending New, Lapsed, Suspended, Archived, logged in contact

Notes

  • Archived contacts are automatically restored when they log in to your Wild Apricot site, register for an event, apply for membership, make a donation, or subscribe to a forum or forum topic. If the contact is a member, their membership level and status will also be restored.
  • For existing members, member-specific registration types are only available if their renewal date is not in the past. This prevents existing members whose membership is not paid up from using member-specific registration types.

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