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Event waitlists

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You can set up a waitlist, so that once an event reaches its registration limit, either for a particular registration type or for the event as a whole, you can maintain a list of prospective event registrants. You can set up waitlists for advanced events only.

Enabling the waitlist for the entire event

To enable a waitlist for the entire event, follow these steps:

  1. Go to the Registration types & settings tab for the event.
  2. Click the Edit button to enter edit mode.
  3. Make sure that the Limit registrations option is checked and a registration limit has been entered in the Total allowed field.
  4. Check the Enable waitlist when limit is reached option.
  5. Click the Waitlist & settings tab and choose how much information to collect from people wanting to join the waitlist.
  6. Click Save at the top of the screen to save your changes.
If you have registration limits for all registration types, and you don't enable waitlists for any of the registration types, then a waitlist will not be available even if you enable it at the event level.

Enabling the waitlist for a registration type

To enable a waitlist for a particular registration type, follow these steps:

  1. Go to the Registration types & settings tab for the event.
  2. If you are in edit mode, click the Save button at the top of the screen to save your changes and exit edit mode.
  3. Within the list of registration types, click the registration type you want to enable the waitlist for.
  4. Within the registration type settings, make sure that a registration limit has been entered.
  5. Check the Enable waitlist when limit is reached option.
  6. Click the Save button to save your changes.
  7. Click the Waitlist & settings tab and click the Edit button to enter edit mode.
  8. Choose how much information to collect from people wanting to join the waitlist.
  9. Click the Save button to save your changes.

Registration types that have a waitlist enabled will be displayed within the list of registration types with a link to the waitlist.

Joining the waitlist

When the waitlist is enabled and the registration limit is reached, an option appears within the event details on your public site to join the waitlist.

When the prospective registrant clicks the Join waitlist button, they will be prompted to choose a registration type, and to provide the information you specified.

After providing the information, the prospective registrant clicks another Join waitlist button and is added to the waitlist. Once on the waitlist, the prospective registrant will not receive any further announcements for this event.

From the event's emails settings, you can choose to send a waitlist confirmation message to the prospective registrant, and a copy to the event organizer.

Adding to a waitlist

Administrators can manually add a contact to the event waitlist. When the waitlist is enabled, you can click the Add to waitlist button from the Waitlist tab to select a contact to be added to the waitlist.

After you chose the contact to be added, you choose the registration type, provide the required information for the contact, and enter any internal notes.

Once you save your changes, a waitlist registration is created for the contact you chose. Once on the waitlist, the contact will not receive any further announcements for this event.

Working with the waitlist

Once a waitlist is enabled for an event or registration type, a Waitlist tab appears beside the Registrants & invitees tab.

The Waitlist tab displays registration information for everyone on the waitlist.

The waitlist does not distinguish between contacts waiting for spaces within a particular registration type, and those waiting for overall event spaces.

Within the Waitlist tab, you can click an entry to view the details of a particular waitlist registration.

From the waitlist registration record, an administrator can register the contact for the event, send an email to the contact, or remove the contact from the waitlist.

Contacts cannot remove themselves from waitlists.

Administrators can email the entire waitlist from any tab on the event setup screen by clicking the Email waitlisted button.

Getting off the waitlist

If there are people are on a waitlist and spaces become available for the event or registration type, public registration will be closed, and a warning icon will appear on the Waitlist tab. When you hover over the icon, a message will appear informing you of the additional spaces.

Automatic emails are not sent to either contacts on the waitlist or administrators when spaces become available.

Once spaces become available, there are two ways an administrator can get a contact off the waitlist and onto the registrant list:

  • an administrator can manually register the contact by clicking the Register now button from the contact's waitlist registration record. To display a waitlist registration record for a contact, go to the Waitlist tab for the event, then click the contact within the list.
    If an administrator registers a contact for an event, the contact is automatically removed from the waitlist, but they are not automatically emailed an event confirmation. As with all manual event registrations, it is the responsibility of the administrator to send a manual confirmation message.
  • an administrator can manually email the contact and invite them to visit the event details page and click the Register button to register for the event. After clicking the Register button, they click the Complete registration button on the event registration screen.
    The email to the contact on the waitlist can include the event URL – which appears on the event details tab within the event setup screen – so that the contact can jump right to the event details on the public site.

Contacts on a waitlist can also complete their registration from within their profiles. On the Invoices and payments tab, they can click the Continue button to complete the registration for the event, or click Cancel to cancel the registration and remove themselves from the waitlist.

Administrators can remove a contact from a waitlist without registering them by displaying their waitlist registration record and clicking the Remove from waitlist button.

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