Adjusting or canceling a payment

There are various situations when you might need to adjust or cancel a payment:

• It was entered with incorrect details, such as contact name, date, amount, or payment type.
• You might want to add some internal notes (e.g. record check number) or apply tax.
• The check has bounced and you want to cancel the payment.

Adjusting payments

To adjust a recorded payment – whether settled or unsettled – follow these steps:

1. Hover over the Finances menu and select the Payments & refunds option.
2. Find the payment within the list and click on it.
3. From the payment details, click the Edit button.
   
4. Adjust the payment details as required. 
5. Click the Save button. Payment details and contact records, including balance, are automatically updated.

When you attempt to adjust the amount of a partially or fully settled payment to less than the settled amount, you will be warned that saving your change will result in the settlement being automatically canceled.

If you proceed with the change, you'll need to manually settle the payment.

Reassigning a payment

You cannot reassign a partially settled payment.

To reassign or transfer a payment to a different contact, follow these steps.

1. Hover over the Finances menu and select the Payments & refunds option.
2. Find the payment within the list and click on it.
3. If the payment is already settled, click the Cancel settlement button to unsettle it. 
4. With the payment unsettled, click the Edit button towards the top of the screen.
5. Click the Change button beside the name of the contact it's currently assigned to.
6. Choose the contact you want to assign the payment to then click the Select button.
7. Click the Save button. 

Canceling a payment

You can cancel a payment by deleting it. Any settlements associated with the payment will be automatically canceled.

To cancel a payment, follow these steps:

1. Hover over the Finances menu and select the Payments & refunds option.
2. Find the payment within the list and click on it.
3. From the payment details, click the Delete button.
4. You will be prompted to confirm the deletion. Click Yes to proceed with the deletion.