Changing your billing details

From the Billing screen, you can change your credit card details and change your billing contact. To specify your billing address, complete the Owner account details section on the Organization details screen.

Only full account administrators can update billing information.

For security reasons, we cannot take credit card information over the phone or through email. However, you can update your credit card details and billing contact information yourself online.

Changing your credit card details

Only full account administrators can modify the credit card details for an account. Credit card details are not kept on file for chapter accounts. Chapter accounts will be invoiced 30 days before renewal.

To update the credit card details for the billing of your WildApricot account, follow these steps:

  1. Log in to your WildApricot account.
  2. Hover over the Account menu and select the Billing option.
  3. From the Billing screen, click the Update credit card button.
  4. Enter your new credit card information.  
  5. If there's an overdue amount on your account, click the Pay button to pay the amount and update your credit card details. Otherwise, click the Next button to just update your credit card details. No charges will be made until your next billing date.

Once your credit card information is verified, a confirmation message will be displayed.

Changing your billing contact

All billing-related notifications are sent to your billing contact. From the Account screen, you can enter or change your billing contact's name, contact information, and credit card details.

Only full account administrators can modify the billing contact, and only full account administrators have the authority to modify the account, regardless of who the billing contact is.

To add or update your billing contact information, follow these steps:

  1. Hover over the Account menu and select the Billing option.
  2. From the Billing screen, click the Update billing details button.
  3. On the screen that appears, update the contact information for your billing contact, then scroll down and click Continue.
  4. Enter the credit card details for your contact billing, then click Next.

No charges will be made until your next billing date.

Extra fees charged by credit card companies 

Some clients outside of Canada (where WildApricot is based) may have noticed an extra charge (around 1-4% of the total charge) added to their Wild Apricot subscription fees. WildApricot does not charge these fees. Since 2005, both Visa and Mastercard added a "cross-border assessment" surcharge on some purchases made outside the credit card's country of origin.

Since this is an optional extra charge, some card issuers simply tack on this fee to the cardholder, and it will even appear as a payment to Wild Apricot on the credit card statement. This is an Issuer Assessment applied directly by your Credit Card Issuer, this is not charged by WildApricot. 

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