Informed Consent document for text messaging

US and Canadian federal regulations require that organizations obtain informed consent from recipients before sending text (SMS) messages. 

We've provided sample wording for an Informed Consent document below. Feel free to copy the wording below, customize it for your organization, and save it. 

You must provide the URL for your organization's Informed Consent document as part of the registration process for WildApricot's text messaging service. Your Informed Consent document will be made available to users as a hyperlink next to the text messaging consent checkbox.

To learn more, view Getting started with text messaging.

Sample document

Informed Consent for Text (SMS) Messaging

With your consent, {Name of Your Organization} would like to send text (SMS) messages to the mobile number you have provided in our records.

By providing your informed consent where indicated, you acknowledge that you have understood the information below and agree to participate in our text (SMS) messaging service.

Purpose and Description: {Name of Your Organization}’s text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:

  • announcements and reminders of upcoming events
  • reminders about membership renewal
  • surveys and polls
  • [insert other purposes here or delete]

Voluntary Participation: Participation in our text (SMS) messaging service is entirely voluntary. You have the right to refuse or withdraw your consent at any time.

Benefits and Risks: Benefits: The text (SMS) messaging service aims to keep you informed about {Name of Your Organization} by providing an additional method of convenient and timely communication.

Risks: While every effort will be made to protect the security and confidentiality of information transmitted through text (SMS) messages, there are inherent risks associated with all electronic communication. These risks include unauthorized access, loss of privacy, and potential breach of sensitive information. It is important to be aware that text (SMS) messages may not be entirely secure and could be intercepted or accessed by unintended recipients.

Potential Costs: Participation in the text (SMS) messaging service may involve standard text messaging charges applied by your mobile service provider. Please consult your mobile service provider regarding any applicable fees or charges.

 [end of sample document text]


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