Overview
You can upgrade your WildApricot subscription from a Trial plan or make changes to your paid subscription plan in Account > Billing.
- Only full account administrators can change your account's subscription plan or billing period.
- Subscription payments made by credit card may incur extra fees charged by your card issuer. To learn more, view our help article on cross-border fees.
- Canadian customers are assessed GST/HST on top of the subscription fees.
When you open a WildApricot account, you automatically get a free 60-Day Trial account. Your trial account provides full access to WildApricot functionality at the Enterprise Plan level, with a few differences:
| 60-Day Trial | Enterprise |
|---|---|
| No custom domain option | Custom domain option |
| No online payments | Online payments |
| Maximum of 5 account admins | Unlimited account admins |
| 100 MB of storage | 2 GB of storage |
Your 60-Day Trial account will be automatically deleted at the end of the 60 days if you do not upgrade to a paid subscription plan.
You can change your paid WildApricot subscription plan at any time. You might choose to upgrade to a plan with a higher contacts limit or downgrade to a plan with a lower cost. View and compare the various subscription plans on our pricing page.
If you are currently billed monthly and want to receive the discounted rate for switching to a 1-year or 2-year billing period, navigate to Account > Billing > General and click Change Period next to Subscription.
Upgrade from a 60-Day Trial account
To upgrade from a 60-Day Trial account to one of WildApricot's paid subscription plans, follow these steps:
1. Select Upgrade from the sidebar menu.
You can also click the Upgrade to paid button in the admin Dashboard.
2. Choose a Subscription plan and click Select. 
3. Choose a payment frequency, then click Next at the bottom of the screen.
4. Provide the Contact Information and Billing Address for the account, then click Next.
5. Provide your payment details then click Next.
6. Review your order, then click Activate. Use the Back button if you wish to make any changes prior to activation.
You'll receive confirmation of your payment, and your account will be upgraded to your new subscription plan as soon as the payment has been successfully processed.
To exit the checkout screen, click the Back to billing page button - located at the top left corner of the screen - or click any option in the sidebar menu.
Change your subscription plan or billing period
Note: Only full account administrators can change your account's subscription plan or billing frequency. Administrators with limited access, such as Event Admins or Donation Admins, cannot make Billing changes for your account.
To change your subscription plan, billing frequency, or billing information, follow these steps:
1. Navigate to Account > Billing.
2. Select Change billing plan.
3. Choose a Subscription plan and click Select.
4. Choose a payment frequency, then click Next at the bottom of the screen.
5. Provide or update the Contact Information and Billing Address for the account, then click Next.
6. Provide the payment method details, then click Next.
7. Review the details, then confirm your order. Use the Back button if you wish to make any changes prior to confirming your changes.
You'll receive confirmation of your payment, and your account will be upgraded to your new subscription plan as soon as the payment has been successfully processed.
To exit the checkout screen, click the Back to billing page button - located at the top left corner of the screen - or click any option in the sidebar menu.
Additional information
Plan upgrades
When you upgrade your subscription plan, you will be charged a pro-rated upgrade fee covering the remainder of your current billing cycle.
Plan downgrades
When you downgrade to a plan with a lower contacts limit, you won't lose existing contacts or files, even if your account exceeds the new, lower limits. However, once you exceed your plan's limit, you cannot add any more contacts, including new event registrants or donors. New visitors to your site will not be able to perform any function that requires adding them as a contact, like registering for an event, making a donation, or buying from your online store.
Important Note: If you downgrade or cancel your subscription, any remaining portion of your previous payment will not be refunded.
Annual billing discount
If you change to an annual billing period in order to receive the discounted rate, you'll be charged the 1-year or 2-year subscription price on your next monthly billing date.
Extra fees charged by credit card issuers
Some credit card issuers may charge a cross-border fee to subscribers located outside of Canada. To learn more, view our help article on cross-border fees.
