Overview
A refund policy outlines your organization's process of reimbursing a a purchase or a member's payment in the event that they request a refund.
This type of policy typically specifies the eligibility criteria for refunds, the timeframe, the method of reimbursement, and any applicable fees or conditions associated with the refund process.
Important Note: Even if your organization does not allow any refunds for any situation, you should still publish a No Refunds Policy to this effect on your website.
View our suggestions for a No Refunds policy below.
What your refund policy should address
Store items
If your organization uses WildApricot's Store feature to sell products or services, we recommend that you create a refund policy that tells your customers what steps they should follow if they wish to return a product and receive a refund.
We also recommend that you publish your organization's Shipping policy if you sell and ship merchandise.
Membership
Even if your organization doesn't sell products, it's a good idea to define the membership refund policy in the event that your members may want to request a refund for a canceled membership.
Event tickets
If your organization sells tickets for events, be sure to add your policy concerning registration cancelations and refunds for ticket purchases.
No Refunds policy
If your organization does not allow refunds for memberships, merchandise, event tickets, or Store items, we recommend creating a No Refunds policy.
For your convenience, we have provided sample wording for a No Refunds policy below.
Disclaimer: This is only a template and should not serve as a substitute for legal advice. You must adapt any template to include the unique details and policies of your organization.
Sample No Refunds policy
Refund Policy
Last Updated: [Insert date of last update]
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through [Insert your organization's name]'s website.
Non-Refundable Items or Services
All items or services purchased from [Insert your organization's name] are non-refundable unless otherwise specified in writing by [Insert your organization's name]. This policy applies but is not limited to:
- [Insert Your List of Non-Refundable Items]
- Membership fees
- Event registrations
- Digital products
- Store merchandise
- Sale items
The only exceptions to our No Refund Policy include:
- [Insert Your List of Exceptions]
- Wrong Item Sent: If you receive an item different from the one you ordered, please notify our customer service within [Insert time period, e.g., 5 days] for a possible refund or exchange.
- Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
- Expired Products: Receiving a product in an expired condition warrants a report to our customer service within [Insert time period, e.g., 5 days] for potential refund or replacement.
- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.
For any questions or concerns regarding this No Refund Policy, please contact us at:
- Email: [Insert your organization's contact email address]
- Phone: [Insert your organization's contact phone number]
Where to publish your refund policy
- Upload your refund policy using the Files feature of your account
- Create a Policy Center for your website and add a Refund Policy page
- Add a link to your refund policy in your website footer
Want help from a pro?
Our Partner Network can assist you. Visit the WildApricot Partner Network directory and select Website customization from the Services menu to view a list of consultants you can contact directly for help.
