Overview
With online payments, your members can pay directly through your website for a variety of transactions, including membership dues, event tickets, and donations.
Important Note: To accept online payments through your WildApricot website, you must have upgraded from a trial account to one of our paid subscription plans, and you must have an active account with one of the payment processors we support.
Supported payment processors
WildApricot supports the following payment processors:
If you already have an account with one of these payment processors, you can click its link to view specific instructions on setting up that system on your WildApricot website.
Important Note: If your organization is based in the US or Canada, and you use a payment processor other than WildApricot Payments, a 20% Payment System Servicing Fee will be applied to your account's billing plan. See the Payment System Servicing Fee help center article for more information.
Configure your payment settings
In Payment settings, you configure the ways your organization will accept payments. You can accept both online and manual payments or choose to offer online only. The instructions on this page help you to configure your website payment settings so you can accept online payments.
Note: To learn how to set up your website to accept manual payments, view our Manual payments article.
To configure your Payment settings for online payments, follow these steps:
1. Select Settings from the admin sidebar menu.
2. In Global settings > Your account, select Payment settings.
3. On the Payment settings screen, scroll to the bottom and click Continue under Proceed to other payment settings.
4. Click Edit at the top left corner of the Payment settings screen.
5. For Payment system, select your online payment processor from the dropdown menu.
Important Note: To accept online payments through your WildApricot website, you must have upgraded from a trial account to one of our paid subcription plans, and you must have an active account with one of the payment processors we support.
6. Follow the prompts to connect your payment processor account.
- To configure online payments with PayPal or Stripe, click Connect and provide your account details as instructed.
- To configure online payments with a WildApricot Payments account, click Connect to WildApricot Payments. For help, view Connecting to your WildApricot account.
- To configure online payments with Authorize.Net, you'll need to provide your Authorize.Net API login ID, your merchant transaction key, and your client key. For help, view: Connect my website to Authorize.Net.
7. Check the currency settings and adjust if needed.
Important Note: The currency in Payment settings for your WildApricot account must match the currency in your payment processor account.
Note: Do not change your currency setting in WildApricot after you have already recorded payments. If you change the currency, existing payment records made in the previous currency will not be recalculated and will no longer display correct amounts.
8. Provide payment instructions for general payments, events, and membership, then click Save changes at the top of the screen.
Removing the online payments option
To remove the option for users to pay online, follow the instructions to Configure your payment settings, and select Manual payments as the Payment system.
To close your account with your payment processor, you will need to contact their accounts support directly.
Managing online payments
After the payment is confirmed by the payment processor, the payment will be recorded in the Finances section of your WildApricot account. Depending on your settings in WildApricot, a payment can trigger automated actions, such as activating membership, sending welcome emails, sending event registration receipts, or sending donation confirmations.
Note: For security reasons, credit card information is not stored in WildApricot. Instead, the payment processor manages the payment details, then returns the status of the payment transaction, which is recorded in your WildApricot transaction details.
PCI compliance
WildApricot is certified Level 1 PCI DSS compliant. This means that WildApricot adheres to the policies and procedures set up by the major credit card companies to keep credit, debit, and cash card transactions secure and to protect cardholders against misuse of their personal information.
SCA compliance
As of September 14th, 2019, a payment regulation called Strong Customer Authentication (SCA) is mandatory for organizations based within the European Economic Area (EEA), an area that encompasses the European Union plus Iceland, Liechtenstein, and Norway. WildApricot supports SCA for Stripe and PayPal Checkout.
