Trouble logging in

If you are having trouble logging in, cannot remember your site, unable to reset password, etc please see Logging into your account.

Where to login:
You can only login from your own website which you were given when you first  opened up your trial account - use your email and password. If your forgot your password you can reset it using the forgot password link, see password recover

Forgot my website address:
Go to and click the Login button in the upper right corner. You will be asked for your email address. After you click Send login details, you'll receive an email with your site address.

404 - Page not found
If using a custom domain make sure its setup properly according to WA custom domain setup. Otherwise check the spelling and/or see "forgot my website address above"

No login box (how do I login now?)
If you hid your login box for example, you can login directly using the link: http://<>/Common/LoginPage.aspx

Reset password link in email not working
For security reasons, this link is only valid for 24 hours. After this you will need to use the Forgot Password link again.

If the link takes you to your homepage instead of reset password screen, then check that your custom domain is setup properly according to WA custom domain setup. You can also change back the primary domain in domain management to temporarily allow forgot password to work


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