No initiation / activation email send to members

When a member applies using the online form there are 3 possible emails that can be sent:

  • Application initiation email - sent right after the member submits the application (before payment)
  • Password email - only sent if contact is not already in the system; sent right after the member submits the application (before payment)
  • Activation email - sent when member status changes from "Pending New" to "Active"

(See also applications workflow. )

On the other hand when you manually add members, either individually or via import, then no automatic emails are sent. In this case it it advisable to manually email the members, welcome them and include instructions on how to reset their passwords using the forgot password link (previous password is not required), see resetting password.


Please sign in to leave a comment.


About results ( seconds) Sort by: 
Sorry, an error occured when performing search.
Wild Apricot Inc. 
144 Front Street West 
Suite 725 
Toronto, Ontario M5J 2L7