What you need to know about email

  • Wild Apricot does not provide an email hosting service. For information on using an email hosting service with Wild Apricot, click here.
  • There are two kinds of emails sent from Wild Apricot sites: automatic and manual. Automatic emails are sent in response to a variety of member actions, including membership application, event registration, and invoice payment. You can turn off most of these emails and in many cases, control who receives them and when. Manual emails are emails you send yourself, like newsletters. You can control who receives your manual emails by searching or filtering your member list or contact list.
  • You can send manual emails only to contacts (including members) in your Wild Apricot database.
  • When you first create your Wild Apricot account, most emails may be initially disabled, so that contacts don't receive emails while you set up your account. No emails – except the Password for new contacts, Forgot password and New administrator emails – will be sent to your contacts. Instead, they will be routed to your organization contact's email address, as specified on your Organization details screen. Once you are ready to enable emailing, you can click the Enable emailing button within your email settings.
  • You can send an email immediately or schedule it to be delivered automatically at a particular date and time.
  • You can create your emails from scratch, use a previously sent email, or choose one of the professionally designed email templates provided by Wild Apricot.

Wild Apricot is transitioning from our legacy email editor to a new email editor. In the first stage of the transition, the new email editor is used only for manual emails, and not for editing event emails or automatic emails. For information on transitioning to the new email editor, click here.

  • You can use macros to personalize automatic emails or manual emails. Macros are replaced with specific information about the recipient, such as first name or organization name. You cannot edit or otherwise modify macros. You can only insert or remove them.
  • In your email log, you can view each message sent by you or by system, and its delivery status, and a list of the failed and delivered email addresses. If you have email tracking enabled (which is disabled by default), you can see the number of clicks for each link, and whether each message was opened and which links the recipient clicked on.
  • You can set up email routing to automatically send copies of system emails to administrators and/or other recipients.
  • The maximum number of email recipients you can choose for each message depends on your billing plan.
  • If you add recipients using a saved search, the search will be performed when the email is sent.
  • Only one email will be sent to each unique email address even if you add a recipient multiple times (directly or through groups and searches).
  • Once you send a manual email, it is added to the email queue, and may take anywhere from a few minutes to a few hours to be actually delivered.
  • If an {Unsubscribe_Url} macro does not appear in your email, one will be automatically appended to the message.

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