You have to log into your Wild Apricot account if you are:
- an administrator who wants to perform administration functions
- a member who wants to access member-only content or perform membership self-service functions
- a non-member contact who wants to view their event registration or pay an invoice, among other self-service functions
New members are automatically logged in after supplying their email address when they apply for membership, register for an event, or make a donation.
You and your members can log into your Wild Apricot site using your Wild Apricot credentials, or using your Facebook or Google+ credentials.
Make sure you log in as admin to the Dashboard page of your site at least once in any 3 month period to avoid future suspension or deletion of your account.
Where do I log in?
You can log in from your Wild Apricot site, or from wildapricot.com.
Logging in from your Wild Apricot site
Where you log in on your Wild Apricot website will depend on your site's theme. You might click a Login link that leads to a login page...
... or enter your login information directly into login boxes that appear on the home page.
If you do not remember your Wild Apricot website address, check your email inbox for the welcome email that was sent to you when you signed up for the account. If you did not receive an email, check your email spam folder.
Logging in from wildapricot.com
If you don't remember your Wild Apricot site address, you can go to www.wildapricot.comand click the Login button in the upper right corner.
You will be prompted to log in using your email address and password. If you have multiple sites associated with your login credentials, you will be prompted to select the site you want to log into.
Entering your login credentials
In the log in fields, you enter your Wild Apricot credentials – your primary email and password – then click the Login button. You can also allow your members to log in using their Facebook or Google+ credentials.
If you do not remember your password, click the Forgot password link next to the Login button. On the page that appears, you can enter your email address to receive a reset password link via email.
Administrators can customize the reset password link request page by modifying the Reset password request system page. They can also modify the reset password page that the link leads to by modifying the Reset password system page.
Your members log in using the password automatically sent to them when they signed up as a member or event attendee. If you added a member or contact manually, or imported them using a spreadsheet, a password email is not automatically sent, but you can send it manually from their contact details.
If you enable Options to log in via social networks within the log in form gadget settings, then Log in with Facebook and Log in with Google buttons will appear on the log in form.
These buttons will also appear on the Authorization required system page that appears when someone clicks the Login button within a log in button gadget, and at the bottom of each private member profile.
Social login buttons will not appear on the Authorization requiredsystem pagewhen someone clicks the Login button from a widget rather than a gadget.
When a visitor clicks one of the social network login buttons, they will be prompted to sign into the corresponding social network. If they are already logged into their social network using the same email address associated with your Wild Apricot site, clicking the button will automatically log them into their Wild Apricot account.
Once you are logged in via a social network, your social network details – including your network name and avatar – will be displayed within the Social network login section of your private member profile.
If you use a different email address for your social network account, you can click the Connect button to log into your social network. To disconnect from your social network without logging off from your Wild Apricot account, click the Disconnect link from your member profile.
Removing the social login buttons
You can remove the social login buttons that appear on the log in form gadget and on the Authorization required system page.
To remove the social login buttons from the log in form gadget, you disable Options to log in via social networks within the gadget settings.
To remove the social login buttons from the Authorization required system page, add the following code to the CSS customization screen:
.WaGadgetAuthorizationRequired .openAuthFormContainer {
display: none !important;
}
To remove the buttons from private member profiles, use the following code:
#socialLoginContainer, #idSocialLoginContainer {
display: none !important;
}
Logging in from a secure page
If you want to use a secure page to log into a Wild Apricot site that uses the wildapricot.org domain, simply add s to http in the URL of your Wild Apricot site.
For example, instead of logging in from http://nycs.apricot.org, you'd log in from https://nycs.apricot.org. If your Wild Apricot site uses a different domain, you can still use the wildapricot.org domain to access a secure login page.
For more information on providing secure access to your website, see Encrypting your site.
I forgot my password
If someone forgets their password, they can click the Forgot password link that appears beside the Login button on the login form or login screen.
On the screen that appears, the contact enters their email address and clicks the Submit button.
An email will be sent to the address they entered with a link they can click to change their password. For security reasons, the link will expire within 24 hours of the message being sent.
Accepting the terms of use
When you first log into Wild Apricot, you will be required to accept Wild Apricot's terms of use before proceeding.
An administrator can customize this page – but not modify the terms – by modifying the Terms of use system page.
After you log in
After you log in, a message will appear in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.
What you see and what you can do after logging in may depend on whether you're a member, and if so, your membership level and membership status.
Specifying landing pages
Where someone ends up after they log in – and accept the terms of use, if applicable – depends on whether they are an administrator, and whether they have any open invoices.
Administrators will be returned to the view they were when they were last logged in (assuming they are using the same browser on the same computer). If they log out from admin view, they will be returned to the Dashboard in admin view when they next log in. If they log out from public view, they will return to the home page in public view when they next log in, unless they have outstanding invoices, in which case they will be directed to the Invoices and payments tab in their member profile.
Members with open invoices will be directed to the Invoices and payments tab in their member profile. If their membership renewal date has passed, they will be directed to the Profile page where they can renew their membership.
For all other members, administrators can specify a starting page where members will land after logging in and accepting the terms of use. You can specify a default starting page, and override the default page by specifying starting pages for specific membership levels. For more information, see Starting page for members.
Logging in automatically
To avoid having to enter your email and password every time you log in, check the Remember me option before clicking the Login button.
When you next restart your browser and access your Wild Apricot site, you'll be automatically logged in.
You'll be logged in automatically only on the computer you used when you checked the Remember me option. Wild Apricot remembers you by depositing a cookie (a small text file) on your computer. For security reasons, you shouldn't ask Wild Apricot to remember you on shared or public computers.
Some browsers may also offer to remember your login information. To stop your browser from remembering your login information, you need to clear (i.e. delete) your browser cookies. For instructions on clearing browser cookies, click here.
Browser add-ons for managing and remember passwords – like Last Pass – can be used to remember both the email and password for Wild Apricot sites.
When a member logs in automatically – because they previously clicked the Remember me option – the date stored in the Last login field is not updated.
Logging out
To log out of your Wild Apricot account, click the Log out link or icon.
On most screens in admin view, the Log out option appears within the Account menu in the bottom right corner of the screen.
On the Website module, the Log out option appears in the upper right corner beside the Help center menu.
Where the Log out link appears in public view depends on the layout of your site.
Once you are logged out, you will see your site as a non-member does. Member-only pages will not be available.
Troubleshooting
I hid my login box on my website. How do I log in now?
To access your site, add /sys/login to the end of your site address. For example, if your site address is nycs.wildapricot.com, you could log on at nycs.wildapricot.com/sys/login.
I submitted a password reset request but I did not receive any email
If you don't receive the password reset email, you should check the following:
- Your email spam folder - make sure to whitelist this email so that future emails will go to your inbox
- If you have set up Wild Apricot to use your own custom domain name (see Custom domain setup), you have to make sure that it is set up with the correct SPF record and SPF settings
When I click on the link in the email, I get a "404 - Page not found" page
This problem is related to incorrect custom domain setup. Make sure that it is set up as described on our Custom domain setup help page.
When I click on the link in the email, it does not work; it says that it is expired
For security reasons, the password reset link is only valid for 24 hours. After this, you will need to use the Forgot password link again.
