Product support

For assistance with your Wild Apricot account, you can submit a support request or chat with one of our support agents. 

Phone support is not available.

You can also get answers from our help site at and from our inproduct help panel. For instructions on using the inproduct help panel, click here.

During your trial period, a team of coaches is available to answer your questions and advise you on account setup. For details, click here.

Chat support

Chat support is available within admin view for all administrators, including limited admins, Monday to Friday 10 AM to 5 PM EST. 

Chat support is not available for free accounts.

To open the chat window, click the Support icon in the lower right corner...

...then type your question and press Enter on your keyboard.

A list of possible answers to your question will appear. If none of them apply, click the Live chat button to chat with a support representative.

Submitting a support request

You can submit a support request from the help panel by clicking the Support request icon at the top of the panel.

If you're not seeing these options at the top of the help panel, click the menu icon above the search bar.

When you click the Support request option, a window appears where you can enter the details of your request.

Before you submit your support request, related help topics will be displayed that might be able to address your issue without waiting for a reply from our support department.

To display the help panel, click the Help & Support option within the Help center menu.

On most screens, the Help center menu appears in the menu bar on the left. Within the Website module, the Help center menu appears in the upper-right corner, below the Personify logo.

You can also email Wild Apricot support at or submit a support request from our support portal at

Billing and sales support

For account billing issues, send an email to

If you want to contact a salesperson, send an email to

Viewing your support tickets

To view your current and past support requests, log onto


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