Not everyone may want to receive all possible emails from your organization. Wild Apricot allows each contact to opt out of receiving some types of emails, while continuing to receive others. For example, a contact can choose not to receive event announcements and still receive all other emails.
Contacts can also opt out of receiving any kinds of emails from your organization. They will still receive confirmation emails in response to specific actions on their part, such as membership renewal notices or event registration confirmations, but they will not receive event announcements and other mass emails.
Each contact record in Wild Apricot includes email subscription settings. Both the contact and administrators can change these settings. For instructions on how contacts can manage their own email settings, see below. For details on how administrators can manage email subscriptions, see Contact email settings and log.
These email settings do not affect confirmation emails such as membership renewal reminders and invoices/receipts. Only administrators can disable those emails (see Contact email settings and log).
Updating email settings
To update email settings, a member follow these steps:
- Logs into your Wild Apricot site.
- Clicks the View profile link or – depending on the website theme – their name to jump to their member profile page.
- Clicks the Email subscriptions link.
- Clicks the Edit profile button.
- The contact can now indicate whether they consent to receive emails from your organization. If the contact agrees to receive emails from your organization, they can now choose the type of message they want to receive. They can separately choose whether to receive event announcements and manual emails.
If the contact indicates that they do not wish to receive emails from your organization, they will still receive confirmation emails in response to specific actions on their part, such as membership renewal notices or event registration confirmations, but they will not receive event announcements and other mass emails. - The contact can also enable or disable forum update emails, and change the frequency of the emails by selecting an option from the drop-down list. Forum subscription options only appear if the contact has subscribed to forum update emails from a forum page.
- After you have made your choices, click Save.
By default, every new contact will have event notifications and manual emails turned on.
Subscribed means you receive those emails, and removing the check mark will unsubscribe you.
Using the Unsubscribe link in emails
Certain emails sent from your site will always include an Unsubscribe link in the email.
An unsubscribe link will be automatically added to the following emails if they do not already include the {Unsubscribe_Url} macro:
- Manual emails (see Sending manual emails)
- Event announcements and reminders (see Event emails)
- Forum subscriptions (see Setting up and using discussion forums)
When opening these emails, the recipient should see the unsubscribe link at the bottom of the email:
Clicking the unsubscribe link will redirect the user to a page on your site where they can unsubscribe:
The Unsubscribe link will only unsubscribe you from one specific set of emails, not from all types of emails. For example, if you unsubscribe from a manual email (like a newsletter) then you will stop receiving all manual emails, but you will continue to receive event announcements.To unsubscribe from both types of emails you need to unsubscribe from each email type separately, or login and edit your email subscriptions as shown above.
Unsubscribing will update a contact's email settings. To search for members or contacts who have unsubscribed from different types of mailings, go to the Advanced search tab and select Email preferences as your search criteria. You can then choose to search for those who have unsubscribed from automatic event emails (Send event announcements is disabled) or from all manual emails (Subscribed to emailings is disabled).
