Wild Apricot for members app (iOS)

The Wild Apricot for members app allows members and other contacts to log in and view content drawn from your Wild Apricot site. 

Any contact with a login for your Wild Apricot site, whether they are a member or not, can access your member app.

You can control whether the app can access data from your site, and what content appears on the app.

Wild Apricot's member app is available only to paid Wild Apricot accounts. If you don't yet have a Wild Apricot account, click here to start your free 30-day trial.

Before your members can use the app, you must enable it within your Wild Apricot settings. To enable the member app and control other mobile app settings, click the Settings menu then click the Mobile app option from the Global settings screen. 

For more information on mobile settings, click here.

This app was designed for the iPhone but is compatible with the iPad and iPod touch, and requires iOS version 10.0 or later.

What can your members do with the member app?

• Renew their membership
• View a member directory
• View another member's profile
• Email their fellow members
• View a calendar of upcoming events
• View details of upcoming events
• Add events to their device calendar
• Register for an event and pay the registration fee
• Specify the number of guests (if the registration type was set up to collect the total number of guests only)
• View their existing event registrations
• Cancel an existing event registration (if canceling has been enabled by your site administrator)
• Pay an outstanding event registration fee
• View and update their member profile
• View their membership card

What can't your members do with the member app?

• Join a waitlist for an event
• Specify contact or registration information for guests

Downloading the member app

Wild Apricot's member app is a single app that different associations can use for their members. To download the Wild Apricot member app for iOS, tap here.

Logging in

When your members first open the member app, they will be asked whether they wish to receive notifications, like renewal reminders, from the app. Next, they will be asked to log in using the same email address and password they use to access your Wild Apricot site.

If there are multiple Wild Apricot accounts associated with their email address and password, members will be then asked to choose the organization they want to log into.

After logging in, members will be asked to agree to the terms of use, if they haven’t already done so on the browser version of Wild Apricot.

Members can log out of the app from their profile screen.

Navigating the member app

Depending on your settings, the Wild Apricot member app can consist of the following modules: Members, Events, My tickets, My profile. To jump between these modules, tap the module name at the bottom of the screen.

Renewing memberships

On the member's profile tab, an option to renew will appear, along with the date of their next renewal.

If the member's renewal date is within a week, the message indicating the number of days to renewal will appear, along with a Renew button they can tap to start the renewal process.

If the member enabled notifications from the app, renewal reminder messages will also appear in their device's notification center.

If their membership has expired, the message to that effect will appear.

When the member taps the Renew button, a screen will appear where they can review and update their membership details. If a discount coupon was enabled for membership renewals for the current membership level, a field will appear where the member can enter the coupon code.

After the member taps the Continue button at the bottom of the screen, they will have the option to pay online or get invoiced, depending on whether you have enabled those options for the current membership level. 

If the member chooses to be invoiced, an option will appear on their profile tab to complete the renewal process by paying online.

Viewing the member directory

Unless you have disabled it within your mobile app settings, members can view your member directory by tapping Members at the bottom of the screen.

If you want a photo to appear for each member, create a picture field as a common field or membership field and give it one of the following names: Photo, Picture, or Avatar.

Within your app settings, you can control which kinds of members appear within the directory. Members who have set their profiles to private within their privacy settings will not appear regardless of your settings.

Tapping on a member within the directory will display that member's profile (subject to their privacy settings). 

To send an email message to the member, tap the member's email address.

To copy the contents of a profile field, tap the field.

Viewing the events list

Unless you have disabled it within your mobile app settings, members can view an event calendar showing upcoming events by tapping Events list at the bottom of the screen.

Tapping any of the events within the list will display the details of that event.

To add the event to your calendar app, tap Add to calendar. You'll be asked for permission to access your calendar.

Tapping on the location within the event details will display the location within your map app.

To view the event description, tap the Info tab.

To view the registrants who have agreed to have their names listed, tap the Registrants tab.

If the event has multiple sessions, you can tap the Sessions tab to view session details.

Members can register for the event by tapping the Register button beside the appropriate registration type. The registration form will appear, along with options to specify the number of guests and indicate whether the registrant wants to appear within the public list of event registrants.

The registrant cannot specify the number of guests if the registration type was set up to collect contact information or full registration information.

Once they complete the registration form and tap Continue, their payment options will appear. Depending on the payment method chosen when the event was set up, members might see Invoice me and/or Pay online buttons.

Once they click a payment option and complete the registration, their registration will appear on the My tickets screen.

If the option to automatically delete an event registration if not paid within 15 minutes is enabled, a countdown will appear indicating the number of minutes left.

You cannot use this app to join a waitlist for an event.

Viewing event tickets

Members can view their existing event registrations by tapping My tickets at the bottom of the screen.

Tapping one of the registrations within the list will display the event registration details.

If the event registration fee is not fully paid, members can tap the Pay button to pay the fee online.

To display the QR code to scan for quick event check in, tap the QR code option.

To cancel an event registration, a member clicks the Cancel button within the event details. 

The option to cancel a registration is only available if your site administrator has enabled it for your registration type.

They'll be asked to confirm their request to cancel the event registration.

Viewing and updating your profile

Members can view and update their own member profile by tapping My profile at the bottom of the screen.

To update their member profile, a member taps the action button then taps the Edit profile option.

The action button menu also includes an option for the member to log out of their Wild Apricot account.

Members can view their membership card by tapping My card option.

Supporting your member app

For instructions on using the iOS version of the member app, click here. You might want to share this page with your members, since Wild Apricot provides support to site administrators, but not to your members. 

We also have a quick guide showing 3 things your members can do with the app in under 30 seconds, available here.