From the Account screen, you can change your credit card details and change your billing contact. To specify your billing address, complete the Owner account details section on the Organization details screen.
Only full account administrators can update billing information.
For security reasons, we cannot take credit card information over the phone or through email. However, you can update your credit card details and billing contact information yourself online.
Changing your credit card details
Only full account administrators can modify the credit card details for an account.
To change or update the credit card being currently billed for your Wild Apricot account, follow these steps:
- Hover over the Dashboard menu and select the Account option.
- From the Account screen, click the Update credit card button.
- Update your credit card information.
- Click the Next button.
The credit card information will be updated, and a confirmation message will be displayed. No charges will be made until your next billing date.
Changing your billing contact
If your organization has a dedicated billing contact, you can add his/her contact information to the account. This way, all billing related notifications will be addressed directly to them.
Only full account administrators can modify the billing contact, and only full account administrators have the authority to modify the account, regardless of who the billing contact is.
To add or update the billing contact, follow these steps:
- Hover over the Dashboard menu and select the Account option.
- From the Account screen, click the Change billing contact button.
- Update the contact information for your billing contact, then click Next.
Extra fees charged by credit card companies
Some clients outside of Canada (where Wild Apricot is based) may have noticed an extra charge (around 1-4% of the total charge) added to their Wild Apricot subscription fees. Wild Apricot does not charge these fees. Since 2005, both Visa and Mastercard added a "cross-border assessment" surcharge on some purchases made outside the credit card's country of origin.
Since this is an optional extra charge, some card issuers simply tack on this fee to the cardholder, and it will even appear as a payment to Wild Apricot on the credit card statement. This is an Issuer Assessment applied directly by your Credit Card Issuer, this is not charged by Wild Apricot.
