Downgrading to a free plan

You can downgrade from a paid plan to a free one, with lower contact limits and reduced functionality. You can, at any time, upgrade back to a paid plan.

If you're being billed annually or every two years and you want to change your plan, you need to contact our billing department at

To downgrade to a free plan, follow these steps:

  1. Hover over the Dashboard menu and click Account.
  2. From the Account and billing screen, click the Change subscription button.
  3. Choose the free plan option then click Next.
  4. Click Confirm to complete the change.

Since a number of product features are excluded from the free plan, downgrading from a paid plan will have a number of impacts. These impacts are described below.

No contacts will be lost even if you are over the 50 contact limit, but once over the limit, no contacts can be added even as new members, event registrants, or donors.
You won't lose any of your existing administrators but you won't be able to add any more or replace any that you remove.
Emails are limited to 50 recipients. Emails sent to a larger number will be randomly pared down to 50.
If you have more than 50 contacts, then no new contacts can register for events. Existing contacts can continue to register for events.
Online payments
Online payments will no longer be accepted. Your payment system setting will be switched to manual payments. Recurring payments will be automatically stopped for members.
If your site has a donation form gadget, a message stating that donations are unavailable for this account will be displayed in its place.
Custom domain
Custom domains are not supported with free plans. You can use your domain in place of your custom one.
A Powered by Wild Apricot banner will appear at the bottom of your site with a Try it free link.
The WordPress plugin will no longer work with a free account.
If your file total exceeds 100 MB, you will be unable to add more files or replace/update existing ones. You can, however, move files to different folders.
Theme overrides
Theme overrides continue to function but cannot be modified. Support will not be provided for troubleshooting theme override issues with free plans.
Online store
Catalog and cart gadgets will no longer appear on your site pages or templates. They will reappear once you upgrade to a paid plan.
Site search gadget
The site search gadget will still appear on your site page(s) but when a visitor attempts a search, the following message will appear: "Site search is not available for this site."
Wild Apricot APIs
Access to Wild Apricot's APIs will be disabled, along with services that access them, such as webhooks and Make (formerly Integromat).
Mobile apps
Access to the admin app and member app will be disabled for your account.


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