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Wild Apricot’s move to AWS – clients with custom domains

Wild Apricot has switched cloud platforms, moving to Amazon Web Services (AWS) as of July 4th, 2017.

Why did Wild Apricot do this?

Some time ago, we realized our current hosting provider wasn’t delivering the service level our clients needed, and so we started exploring alternatives.

Why Amazon Web Services?

We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available. Leading companies like Netflix and Expedia run on AWS. For more information on AWS, click here.

Can I expect an improvement in Wild Apricot performance?

Once the migration is complete, you should notice an improvement in the reliability of your Wild Apricot site.

How will this affect my website?

Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

Can I continue to update my website on the day of the migration?

Yes, you can continue to modify your website on July 4th. Depending on the timing of your changes, it may take up to 3 hours for them to be reflected on your website.

Is there anything I need to do?

If you’re using a custom domain name for your Wild Apricot site, you’ll need to get the DNS settings for your custom domain updated to point to our new IP address – 34.226.77.200. 

We’ll be keeping our old IP address for 2 months (until September 4th) to give clients with custom domains plenty of time to contact their domain name provider and make the change.

How do I know if my site is using a custom domain?

If you’re using a custom domain name, then your site address will look something like mysite.com or mysite.org rather than mysite.wildapricot.org or mysite.memberlodge.org. 

If you linked to this page from an email sent to you by Wild Apricot about the AWS migration, then our records indicate that you have a custom domain.

What is an IP address?

An IP address is a numeric string – e.g. 34.226.77.200 – that uniquely identifies a computer or network.

What are DNS settings?

DNS stands for Domain Name Servers. Your DNS settings provide the link between your custom domain name and the IP address of the network where Wild Apricot is hosting your site.

How do I change my DNS settings to point to the new IP address?

You’ll need to start by contacting your domain name provider, or accessing your domain name account online. Only the owner of your custom domain name can authorize changes to your custom domain settings, so you will need to confirm who owns your domain name well in advance of the migration on July 4th. 

You can then ask your domain name provider to update the A record within your DNS settings to point to our new IP address – 34.226.77.200 – or do it yourself. For detailed instructions on changing your DNS settings to point to the next IP address, click here.

What happens if I don’t update my DNS settings to point to the new IP address?

Until September 4th, your Wild Apricot site will continue to function as before but you might notice a slight delay as it responds to your requests. This is because your requests are being redirected from our old hosting provider to our new one. 

Sometime after September 4th, your custom domain name will stop functioning if you do not update your DNS settings to point to the new IP address. We are keeping our old IP address for 2 months only. After we drop our old IP address, you and your members can continue to access your site using your wildapricot.org domain name if you don’t make the change in time.

How long before the changes to my DNS settings take affect?

It can take between 24 and 48 hours for your DNS changes to propagate throughout the Internet.

How can I tell if my custom domain is pointing to the new IP address yet?

In Wild Apricot, click the Settings menu then click Domain name under Site settings. On the domain name management screen that appears, click the Check button beside each of your custom domain names. If your custom domain is pointing to the new IP address, a checkmark and a status of Correct will be displayed.

What if I don’t know who my domain name provider is?

If you don’t know who your domain name provider is, click here then enter your domain name in the field and click the Search button. Within the search results, look for the name of your domain name provider in the Registrar field.

The owner of our domain name is no longer with us – what now?

Unfortunately, you will need to work with the hosting provider to sort this out. Wild Apricot has no authority to make or authorize changes to a custom domain. You and your members can continue to access your site using your wildapricot.org domain name while you work through the issue with your domain name provider.

Can you make the changes to my DNS settings for me?

Sorry but no. Wild Apricot does not have the legal authority to deal with your domain name provider on your behalf.

What if something goes wrong?

Wild Apricot staff will be on call to ensure that the migration goes smoothly, and to respond to any issues that might arise. Updates will be provided on our Service notices page.

How can I keep up to date on the migration and any related issues?

Throughout the migration, we will be posting updates to our service notices page, and to our Twitter and Facebook accounts.

10 Comments

  • Avatar
    Brent Mackinnon

    Where, geographically, will the data be stored?

    • If the data is hosted outside of Canada, does it now fall under that government’s laws and regulations?
    • If the data is stored outside of your Canada, am I still in compliance?

    Has the potential cloud provider been involved in “Findings under PIPEDA” by the office of the Privacy Commissioner?

    What happens to the data once the contract with the cloud provider is terminated / void?

    • Is the data destroyed? How is it destroyed?
    • Can the cloud provider provide written proof that all data resides in Canada?
  • Avatar
    Chris Ogden

    Can you state what the current IP address is for WildApricot so that I can compare with what I currently see in my domain name provider?

     

  • Avatar
    Malinda08

    Hello,
    Just wondering how this change will impact registrations for our events?  
    Are you essentially creating a duplicate of our website to copy/migrate to the new hosting?  ...and if so, will registrations by synchronized to both 'versions' of our website (if I understand correctly) until we can arrange for update of DNS setting?
    Look forward to hearing from you, 
    Thank you

  • Avatar
    Steve aka Picky Apricot

    Malinda,

    This change will have no impact on your events. We are not duplicating your website. We have switched our platform and changed our IP address.

     

  • Avatar
    Steve aka Picky Apricot

    Chris,

    We switched our IP address from 96.43.192.222 to 34.226.77.200

     

  • Avatar
    Steve aka Picky Apricot

    Brent,

    We're switching from a host platform located in the US to AWS which is also located in the US.

     

  • Avatar
    Ohzoonut

    How can I confirm that I've properly switched the IP address ?

  • Avatar
    JoAnne Shea

    Is this other IP address / name also for wildapricot ? Is it to be changed as well to 34.226.77.200 ?

    66.29.208.61
    AR - Atlanta GA Georgia US - sites.memberlodge.org

  • Avatar
    Steve aka Picky Apricot

    JoAnne, 

    Yes, you need to change 66.29.208.61 to 34.226.77.200

    Edited by Steve aka Picky Apricot
  • Avatar
    Steve aka Picky Apricot

    Ohzoonut,

    To check if you've properly changed your DNS settings, click the Settings menu in Wild Apricot then click Domain name under Site settings. On the domain name management screen that appears, click the Check button beside each of your custom domain names. If your custom domain is pointing to the new IP address, a checkmark and a status of Correct will be displayed.Remember, it can take between 24 and 48 hours for your DNS changes to propagate throughout the Internet.

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