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Wild Apricot’s move to AWS – clients with custom domains

Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET).

Why is Wild Apricot doing this?

Some time ago, we realized our current hosting provider wasn’t delivering the service level our clients needed, and so we started exploring alternatives.

Why Amazon Web Services?

We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available. Leading companies like Netflix and Expedia run on AWS. For more information on AWS, click here.

How long will this take? Will there be downtime?

The migration will begin at 2AM (ET), on Tuesday July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

Can I expect an improvement in Wild Apricot performance?

Once the migration is complete, you should notice an improvement in the reliability of your Wild Apricot site.

How will this affect my website?

Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

Can I continue to update my website on the day of the migration?

Yes, you can continue to modify your website on July 4th. Depending on the timing of your changes, it may take up to 3 hours for them to be reflected on your website.

Is there anything I need to do?

If you’re using a custom domain name for your Wild Apricot site, you’ll need to get the DNS settings for your custom domain updated to point to our new IP address. You can’t do this before the migration on July 4th, but you can get prepared to make the change. 

We’ll be keeping our old IP address for 2 months (until September 4th) to give clients with custom domains plenty of time to contact their domain name provider and make the change.

How do I know if my site is using a custom domain?

If you’re using a custom domain name, then your site address will look something like mysite.com or mysite.org rather than mysite.wildapricot.org or mysite.memberlodge.org. 

If you linked to this page from an email sent to you by Wild Apricot about the AWS migration, then our records indicate that you have a custom domain.

What is an IP address?

An IP address is a numeric string – e.g. 96.43.192.222 – that uniquely identifies a computer or network.

What are DNS settings?

DNS stands for Domain Name Servers. Your DNS settings provide the link between your custom domain name and the IP address of the network where Wild Apricot is hosting your site.

How do I change my DNS settings to point to the new IP address?

You’ll need to start by contacting your domain name provider, or accessing your domain name account online. Only the owner of your custom domain name can authorize changes to your custom domain settings, so you will need to confirm who owns your domain name well in advance of the migration on July 4th. 

Around July 4th or 5th, we will provide you with our new IP address, and instructions on switching IP addresses. You can then ask your domain name provider to update the A record within your DNS settings to point to our new IP address, or do it yourself. 

What is the new IP address?

We will be sharing the new IP address once the migration is complete on July 4th. Look out for an email on July 5th or 6th with the details. We will also be updating this page with the new address.

What happens if I don’t update my DNS settings to point to the new IP address?

Until September 4th, your Wild Apricot site will continue to function as before but you might notice a slight delay as it responds to your requests. This is because your requests are being redirected from our old hosting provider to our new one. 

Sometime after September 4th, your custom domain name will stop functioning if you do not update your DNS settings to point to the new IP address. We are keeping our old IP address for 2 months only. After we drop our old IP address, you and your members can continue to access your site using your wildapricot.org domain name if you don’t make the change in time.

How long before the changes to my DNS settings take affect?

It can take between 24 and 48 hours for your DNS changes to propagate throughout the Internet.

What if I don’t know who my domain name provider is?

If you don’t know who your domain name provider is, click here then enter your domain name in the field and click the Search button. Within the search results, look for the name of your domain name provider in the Registrar field.

The owner of our domain name is no longer with us – what now?

Unfortunately, you will need to work with the hosting provider to sort this out. Wild Apricot has no authority to make or authorize changes to a custom domain. You and your members can continue to access your site using your wildapricot.org domain name while you work through the issue with your domain name provider.

Can you make the changes to my DNS settings for me?

Sorry but no. Wild Apricot does not have the legal authority to deal with your domain name provider on your behalf.

What if something goes wrong?

Wild Apricot staff will be on call to ensure that the migration goes smoothly, and to respond to any issues that might arise. Updates will be provided on our Service notices page.

How can I keep up to date on the migration and any related issues?

Throughout the migration, we will be posting updates to our service notices page, and to our Twitter and Facebook accounts.

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