Frequently asked questions

• ALERTS

  • Wild Apricot’s move to AWS – clients without custom domains
  • Wild Apricot’s move to AWS – clients with custom domains
  • Penalties under Canada's antispam laws kick in on July 1, 2017
  • Wild Apricot no longer supporting 6 older themes
  • Google Chrome changes may affect your site

• Troubleshooting

  • Take this step first
  • Contacting support
  • Making feature requests
  • Can't access member-only pages
  • Service announcements
  • Cannot create Webdav folder
  • Tiff image does not display
  • No initiation / activation email send to members
  • Internal error messages
  • Pop up windows are cut off
  • Converter Failed to Save error message with MS Office documents
  • Missing Next and Cancel buttons on form
  • Authentication request when opening Microsoft Office documents

• Sales

  • What is Wild Apricot?
  • How much to use just a single feature?
  • I am not non-profit, can I still use Wild Apricot?
  • Can I sell products / charge for materials on my site?
  • What are the storage / file size limits?
  • Can I install Wild Apricot on my own server?

• Billing and account administration

  • Adding administrators
  • Searching for administrators
  • Changing/updating your billing contact
  • Changing/updating your credit card details
  • Retrying a failed credit card payment
  • Paying by check
  • Extra charges added to Wild Apricot subscription fee
  • Converting trial account to ads-supported free version
  • Upgrading from a free or trial account
  • I want to extend my trial
  • Will I lose my all work if I don't upgrade?
  • What if I have more than 15,000 members?
  • Cancelling/deleting my account
  • Support for white label accounts

• Getting started

  • Browser compatibility
  • System requirements
  • Mobile access
  • Where do I log in?
  • Trouble logging in
  • Cannot login as administrator, getting access denied message
  • I hid the login box on my website. How do I log in now?
  • Can't access my website
  • Make Internet Explorer remember password / email

• Security

  • Do you use SSL?
  • Are you PCI compliant?
  • What's security like?
  • Enabling Captcha (anti-spam)
  • Why am I being asked to accept cookies?
  • Browser displays a security warning
  • PayPal fraud tools
  • Backing up your data

• Domain management

  • Who is my domain name provider?
  • Changing your Wild Apricot site address
  • Custom domain setup
  • Getting a free security certificate for your custom domain
  • Nameservers

• Members and other contacts

  • What's the difference between a contact and a member?
  • What are common fields?
  • What does a pending membership status mean?
  • Changing the order of membership levels
  • Adding a contact manually
  • How do I activate a membershp?
  • Renewal emails
  • Emailing passwords
  • Sending password setting/resetting email
  • Turning a contact into a member
  • Exporting members and other contacts
  • Making bulk changes to multiple contact records
  • Merging records
  • Suspending a membership
  • Member already exists error message
  • Archiving and deleting contact or member records
  • Recovering deleted contact
  • Viewing a list of archived contacts
  • Restoring accidentally archived contacts
  • Fields not appearing in member directory
  • Members not appearing in member directory
  • Member directory not sorting in the chosen order
  • Fields not appearing on featured member gadget
  • Setting up an organization membership
  • Renew button does not appear on the Membership tab for a contact
  • Recurring payments option does not appear on Renewal policy tab
  • Adding a renew here / go to profile page
  • Changing the field type (e.g. turn membership field into a common field)

• Finances / Payments

  • Supported payment systems
  • Using Test/Sandbox mode
  • Does Wild Apricot store my members' credit card information?
  • Setting up recurring payments
  • When are invoices sent?
  • When are receipts emailed?
  • Finding a deleted invoice
  • PayPal Reports show 'Shopping Cart' instead of full item details in description
  • How do I calculate compound tax?
  • Which versions of QuickBooks can I export to?
  • My logo isn't printing on my invoices
  • Paying once for multiple transactions

• Events

  • How do people register for events?
  • Customizing the event registration form
  • Grouping/categorizing events
  • Unable to enable event registration
  • Can't add or modify registration types
  • Event not appearing in event calendar
  • Register button missing for event on event calendar
  • Registering and paying for another contact
  • Changing who is invoiced for an event registration
  • Linking to an event
  • Capping event registratiions
  • Searching for contacts with event registrations
  • Adding an event to Google Calendar, MS Outlook, or Apple iCal
  • Cancelling events and registrations
  • Recovering deleted event

• Email

  • What if member has no email?
  • What if multiple people share one email address?
  • How long before an email is sent?
  • Setting the Reply-to address
  • Picture no longer appearing in email
  • Adding to email whitelists
  • Linking to the web version of an email blast
  • Setting up mailing lists
  • AOL is rejecting my email messages
  • Email hosting

• Website setup and customization

  • Modifying page headers and footers
  • Restricting page access to members only
  • Specifying the starting page for members
  • Hide my page from the menu but still access it via a link
  • Reordering menu pages
  • Making a page the home page
  • Creating multi-level menus
  • Redirecting a page to another site
  • Restoring a deleted page or page template
  • Restoring the previous version of a page or page template
  • Inserting a favorites icon
  • Changing the look and feel of my site
  • Identifying which element to change on the Colors and styles screen
  • Cannot access file management
  • Cannot upload files, pictures
  • Picture no longer appear on site page
  • I can't add images to forum posts
  • Hiding/removing the slideshow countdown bar
  • My Google map is not appearing on my site
  • My Twitter Widget doesn't show up
  • Can I play videos on the site?
  • Controlling line and paragraph spacing
  • Changing the font for numbered steps doesn't change the numbers
  • Inserting an anchor to jump to a section within a page
  • What do I need to do to have my site show up in search engines?
  • Which image formats do you support?
  • Images not showing up in all browsers
  • Transparency lost when inserting a PNG file
  • How do I put a border around a content gadget?
  • Hiding the powered by Wild Apricot message

• Integration with other websites

  • Can I add Wild Apricot to my existing website?
  • Integrating with WordPress issues
  • Adding Facebook to your Wild Apricot site
  • Changing the thumbnail when sharing a link in Facebook
  • My Ecwid store does not appear on my Wild Apricot site page
  • Widgets and third-party cookies
  • Changing the widget width
  • Third-party widgets/scripts
  • Migrating your website to Wild Apricot